Terms & Condition

REFUND POLICY

Here's the refund policy for Nero Tech 360:

• Clients who opt for a custom package cannot request refunds.
• Clients who have requested revisions are not eligible for refunds.
• If there is no communication for more than two weeks from the start of the project, refund eligibility is voided.
• Refunds are granted only following company policy.
• Hiring other companies for the same project makes clients ineligible for a refund.
• Refunds are issued only if the creative brief contains essential information.
• Refunds are not available for complete design changes.
• Refund requests outside the stipulated time frame are not considered.
• Refunds are not provided if the business changes, such as closure or name changes.
• Refunds are not granted for reasons like 'change of mind' or 'disagreement with a partner.'
• If dissatisfied with a specific service in a bundle, a refund is applicable only for that service.
• No refunds are available after 15 days from the purchase date.
• Services like Social Media, Domain Registration, and Web Hosting are non-refundable.
• Refunds are not processed once the client approves the website design for development.
• A money-back guarantee applies only if the client entirely rejects initial designs. Additional concepts or modifications incur a 33% deduction for costs incurred.

Please note that Nero Tech 360 reserves the right to reject any project or cancel the contract. After a refund, clients relinquish all rights to use the designs, which become the property of Nero Tech 360.

QUALITY ASSURANCE POLICY

We prioritize meeting requirements with well-researched designs, ensuring 100% satisfaction.

100% SATISFACTION GUARANTEE

Our unlimited revisions policy is designed to ensure your satisfaction. Our goal is to surpass expectations and attain excellence. We'll continue refining your design until it aligns with the specifications outlined in your package and until you're fully satisfied.

DELIVERY POLICY

Orders are sent upon confirmation with a confirmation email. The turnaround time will be according to the package. The minimum time required is 2 business days. In case of an urgent order, contact our customer support team.

RECORD MAINTENANCE

We maintain accurate order records to ensure exact files are received.

24/7 CUSTOMER SUPPORT

Our 24/7 team addresses concerns promptly, guaranteeing support anytime.

COMMUNICATION POLICY

Official platforms like "info@nerotech360.com" or website-provided numbers are used for communication. Non-official contact details aren't liable for damages.